Support
Need help with a Draw It Up™ game? Email us.
Email support
support@drawitupgame.comWhat to include
- Which game you're playing, and on what (for example, Football Strategy on Windows 11).
- What happened, and what you expected to happen.
- A screenshot or a short video, if you can.
Please don't send passwords or payment details. We'll never ask for them.
Draw It Up: Football Strategy
Purchases and refunds
On PC, Draw It Up™: Football Strategy will be sold on Steam, so Steam handles every purchase and refund. We never see your payment details, and we can't issue refunds ourselves.
To ask for a refund, go to Steam Support, pick the game, and follow the refund steps. Steam generally refunds games bought within the last 14 days and played for less than 2 hours. Steam’s refund policy has the details.
On phones, purchases go through Google Play or the App Store, and refunds follow their rules. If you're in Australia or New Zealand, that doesn't take away your rights under the Australian Consumer Law or New Zealand's Consumer Guarantees Act: if you think one applies, email us.
Common questions
When does it come out?
The iPhone app is out now on the App Store, and the Android app on Google Play. We haven't set a date for the PC game yet. We'll announce it here and on our social accounts first.
What can I play it on?
iPhone, on the App Store, and Android, on Google Play. It's free. Windows PC, through Steam, comes later.
How much will it cost?
The phone app is free to download, with ads and in-app purchases. We'll share the PC price on Steam before launch.
Do I need to know football?
No. Your first play is a guided one: Coach Laces shows you how to draw a route and snap it. After that, Practice lets you try plays with no clock and no stakes.
Can I play with a friend?
Yes. Play a friend is online, each of you on your own phone. In Duel and Arena, you take on other players online.
Does it need an internet connection?
Practice and Game Winning Drive work offline.
Arena, Duel, Play a friend, Endless, Challenges and the Daily need a connection.
What's the Daily?
A free football puzzle at daily.drawitupgame.com, a new one every day, played right in your browser with no account. Every past day can be replayed in the game's Challenges screen.
Is this an officially licensed football game?
No. It's an independent game with its own made-up teams. It isn't affiliated with or endorsed by any professional league, team or player.
New phone, or lost your team?
If you signed in (Settings → Account → Sign in: Sign in with Apple on iPhone, Sign in with Google on Android) or made a recovery code, open the app on the new phone and tap Have an account? Sign in. Then sign in with the same Apple or Google account, or type your recovery code. Your team, rank, record, cards and friends come back. Purchases come back with Restore purchases.
Playing on two devices? Once you're signed in, Settings → Account offers Also link Google (or Apple) for your other phone or tablet.
Your recovery code is 20 letters and numbers. Dashes, spaces and capital letters don't matter. It's shown only once, and New code replaces the old one. You'll find it in Settings → Account, under Other ways to keep your team.
If you didn't sign in or make a code, we can't bring your team back. We don't keep your name or email, so there's nothing to match you to.
Lost your recovery code? If your old phone still works, make a new code there (Settings → Account → New code).
"Your team is on another phone" means you signed in on a different phone. If that wasn't you, sign in again and make a new recovery code.
I found a bug. What should I send?
Email support@drawitupgame.com with what happened, what you expected to happen, and a screenshot if you can. Your Windows version helps too.
Does the game collect my data?
The PC game collects nothing about you: no accounts, ads or analytics. The phone app uses an anonymous account and shows ads; the privacy policy explains exactly what it keeps, and you can delete it at any time.
Privacy
Our website doesn't keep anything about you, and the PC game doesn't collect personal information. The phone app uses an anonymous account; the privacy policy explains what it keeps, and /delete explains how to delete it. Parents and guardians can reach us at the same address with any question.